Refund policy

Return & Refund Policy

Thank you for shopping at Visions.

Because our products are custom-made specifically for you the moment you place an order, we handle returns and refunds differently than traditional retailers. Please review our policy below before making a purchase.

1. Damaged or Defective Items

If your order arrives damaged, misprinted, or defective in any way, we will make it right.

What to do: Please contact us at info@vidyavisions.com within 30 days of receiving your order.
What to include: Please provide your order number and clear photos of the damaged item/incorrect print.
Resolution: Once the error is verified, we will issue a 100% free replacement or a full refund. You do not need to ship the defective item back to us.

2. Buyer’s Remorse & Size Exchanges

Because every item is "printed on demand" uniquely for you, we cannot accept returns or exchanges for:

Incorrect size ordered (please refer to our Size Chart before purchasing).
Change of mind or "buyer’s remorse."
Unmet expectations regarding color variations (slight differences between screen colors and physical print are normal).

3. Shipping & Delivery Issues

Wrong Address: If you provide an address that is considered insufficient by the courier, the shipment will be returned to our print facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed Packages: Shipments that go unclaimed are returned to our facility. You will be liable for the cost of a reshipment.
Lost in Transit: If your package is lost in transit, please contact us no later than 15 days after the estimated delivery date. we will investigate with the carrier and, if deemed lost, provide a replacement at no cost.

4. How to Start a Claim

Please do not send any items back to the "Return Address" on your package without contacting us first. To start a claim, email info@vidyavisions.com with your order number and a description of the issue.